Orlando, FL, United States
We are currently seeking to hire a new Product Specialist to join our customer success team!
Product Specialists are the front line point of contact for prospective customers at Real Thread. Our product specialists main role is to help visitors (website visitors and phone calls) by answering their questions as they begin their t-shirt journey. You'll seek first to understand, then be understood. Questions and therefore answers will range from what shirt to pick and how to prep artwork to order turnaround and how much it will cost. This role is fast paced with a lot of multitasking through managing multiple conversations at one time. Our product specialists are immensely impactful to prospective customers as they often experience Real Thread for the first time.
The main responsibility of a product specialist is to leave an amazingly positive first impression. Are you up for it?
• Help answer questions visitors or customers have during their t-shirt journey via phone, email, and live chat
• Guide visitors and customers through the ordering process
• Work with our account managers to help them get orders started
• Responsible for helping the customer get quotes and confirming orders via website, phone, or walk-in
• Understand discharge results with complex fabrics and communicates those results with customers (we'll teach this)
• Two time slots are available, either 9-6pm or 12-9pm.
• Previous experience in customer service is a plus
• Loves helping people, answering questions, and being an all-around helpful person
• Team player who enjoys working with people to accomplish goals and has a heart for creating wow
• Familiarity with CRM platforms, ideally Salesforce
• Strong leadership qualities
• Ability to quickly build rapport with employees & customers
• Likes a fast moving environment where things are always changing
• Love your job like never before. Seriously, we have an awesome team!
• 15+ days of PTO for rest and relaxation
• A paid-for vacation each year
• Medical insurance
• 401k with Company Match
• Fully stocked Kitchen
• Catered team lunch every Friday
• Company outings throughout the year and our annual company cruise in January
About Real Thread
Real Thread is an industry-leading custom t-shirt printer based in sunny Orlando, FL. Having been in the business for 12 years now, we've become particularly known for our crazy soft t-shirts, dedication to quality, and amazing customer support team –– all of which have landed us on INC's 5000 Fastest Growing Private Companies list four years running.
Currently comprised of 40ish employees, we're a tight-knit crew of self-starters and team players working to flip the t-shirt world on its head. Sound like a fit? We look forward to hearing from you.