Orlando, FL, United States
Real Thread is currently seeking a new Account Manager to join our Customer Success Team!
Account Managers are the main point of contact for customers at Real Thread and the glue between our customers and production. Orders are placed through the website, phone, and e-mail, and from there our Account Managers walk alongside the customer from start to finish, ensuring that their apparel visions are turned into reality.
The primary role of the Account Manager is to build relationships with existing and potential customers, while understanding their wants and needs and ensuring that their orders are setup to meet their expectations. These relationships are built through a series of conversations with each customer, in which Account Managers provide one-of-a-kind customer service, going above and beyond in all situations, and advocating for the customer’s success by providing a coaching/advisor experience.
The day-to-day of this role is fast paced, requiring a lot of multitasking, problem resolution, and a go-getter work ethic. From entering data and processing orders, to video chatting with a customer about their t-shirt vision, each day revolves around serving our customers well. It may often feel like a never ending amount of work, but we make sure that it’s also a never ending amount of fun! If you love working with people and building relationships, juggling multiple tasks at once, and don’t mind spending your day behind a computer, this role may be for you!
Why You'll Love Working For Us (Our Benefits)
Your Responsibilities as an Account Manager:
What We Need From You (Our Requirements):
Real Thread is an industry-leading custom t-shirt printer based in sunny Orlando, FL. Having been in the business for 12 years now, we've become particularly known for our crazy soft t-shirts, dedication to quality, and amazing customer support team –– all of which have landed us on INC's 5000 Fastest-Growing Private Companies list four years running! The Real Thread team is committed to hiring top-performing individuals seeking long term employment with great opportunities and benefits!