Orlando, FL, United States
We are currently seeking to hire a new Account Manager to join our customer success team!
Account Managers are the main point of contact for customers at Real Thread and the glue between our customers and production. Orders are placed through the website, phone, and e-mail and our account executives take over with the customer from there. The primary role is to build relationships with existing and potential customers ensuring that their orders are setup to meet their expectations and their visions turned into reality. This happens through a series of conversations with the customer and a coaching/advisor experience the account manager gives the customer.
It’s fast paced, a never ending amount of work, and a lot of fun, but isn’t for everyone (it’s not for most people actually). If you love working with people, building relationships, being at your computer on email and in our database all day, this role may be for you.
• Guide the customer through the entire ordering process from start to finish
• Work with the customer on a day-to-day basis
• Responsible for helping the customer get quotes and confirming orders via website, phone, or walk-in
• Responsible for entering customer data accurately into Salesforce
• Responsible for maintaining a customer NPS score of 80+
• Collect and confirm customers art details accurately (files, locations, dimensions, ink colors)
• Understand discharge results with complex fabrics and communicates those results with customer and mock-up artists
• Two time slots are available, either 9-6pm or 12-9pm.
• Previous experience in customer service is a plus
• Team player who enjoys working with people to accomplish goals and has a heart for creating wow
• Familiarity with CRM platforms, ideally Salesforce
• Strong leadership qualities
• Ability to quickly build rapport with employees & customers
• Likes a fast moving environment where things are always changing
• Love your job like never before. Seriously, we have an awesome team!
• 15+ days of PTO for rest and relaxation
• A paid-for vacation each year
• Medical insurance
• 401k with Company Match
• Fully stocked Kitchen
• Catered team lunch every Friday
• Company outings throughout the year and our annual company cruise in January
About Real Thread
Real Thread is an industry-leading custom t-shirt printer based in sunny Orlando, FL. Having been in the business for 12 years now, we've become particularly known for our crazy soft t-shirts, dedication to quality, and amazing customer support team -- all of which have landed us on the Inc. 5000 list of the fastest growing companies in America - four years running!
Currently comprised of 40ish employees, we're a tight-knit crew of self-starters and team players working to flip the t-shirt world on its head. Sound like a fit? We look forward to hearing from you.